FULL TIME - Guest Service Representative - TownePlace Suites, Westport
About The Position
We are looking for a FULL TIME Guest Service Representative to work at both our hotel locations; TownePlace Suites by Marriott, Westport & Fairfield Inn & Suites by Marriott, New Bedford. At our hotels you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. This is an exciting opportunity if you are interested in developing your professional skills. Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.
Requirements
- Customer Service Experience
- Attention to detail
- Reliability
- Able to work alone and as a team
- Weekend availability
Nice To Haves
- Hotel Marriott Experience is a plus but NOT required
Responsibilities
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Benefits
- 401K Matching
- Brand Wide Travel Discounts
- Company Wide Travel Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
- DailyPay feature
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
