Guest Service Representative (Full Time)

Homes Alive Pets•Sherwood Park, AB

6d•Onsite

About The Position

Homes Alive Pets is seeking a Guest Service Representative to join their team. This role is the first point of contact for customers, ensuring a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, pets, employees, and the community, by elevating each life as important and worthwhile, and by offering fair value in price and quality. The Guest Service Representative will operate cash registers, handle money, provide product information, and maintain a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets. They should also have a positive and hardworking attitude, strong communication skills, resilience in high-stress situations, excellent time management, attention to detail, teamwork abilities, trustworthiness, and an understanding of pet nutrition and needs. The ability to lift 50lbs is also required.

Requirements

Excellent communication and people skills
Experience in customer service or a willingness to learn
Passion for pets
A Positive and Hardworking Attitude
Willingness to go the extra mile to provide customers with the best possible shopping experience
Strong Communication Skills
Ability to clearly communicate with customers and other staff
Resilience
Ability to remain calm and navigate through high stress situations
Excellent time management & attention to detail
Excellent teamwork & collaborative abilities
Confident & articulate communication
Trustworthy & positive attitude
Understanding of pet nutrition & needs
Ability to lift 50lbs

Responsibilities

Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, communicate product details for specific sections (e.g., price tags, sales signs), and clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks.
Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and accuracy of inventory.
Take initiative in opportunities to learn and develop skills or knowledge within Homes Alive to become a servant leader.