Guest Service Representative (Full Time)

Homes Alive Pets•Red Deer, AB

10d•Onsite

About The Position

Homes Alive Pets is not an average pet store; it is a community hub where customers can share an experience with their pets. The company focuses on a knowledge-over-upselling approach, prioritizing customer and pet needs over sales quotas. Their mission is to add value to every life, including guests, pets, employees, and the community, by elevating each life as important and worthwhile and offering a fair balance of price and quality. The Guest Service Representative is the first point of contact for customers, ensuring a positive shopping experience. This role involves operating cash registers, handling money, providing product information, and maintaining a clean and organized work environment. The ideal candidate possesses excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets. A successful candidate will undergo approximately one week of training in Calgary or Edmonton prior to the store's opening, with accommodations provided.

Requirements

A Positive and Hardworking Attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations.
Customer Service experience or a willingness to learn.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs repeatedly.

Nice To Haves

A passion for pets.

Responsibilities

Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community culture.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, provide product detail communication for specific sections (e.g., price tags, sales signs), and clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of servantship.
Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, effective communication, and inventory accuracy.
Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.