Guest Service Representative - Front Desk - TownePlace Suites, Wareham, MA

Lafrance Hospitality • Rochester, MA

1d • $16 - $18 • Onsite

About The Position

TownePlace Suites by Marriott hotel located in Wareham, MA is looking for a Full-Time Guest Services Representative - Front Desk Attendant. This role offers a great work environment with friendly coworkers and opportunities for cross-training, career growth, and mentorship. It's an exciting opportunity for individuals interested in developing professional skills, with a friendly and welcoming personality being key to success.

Requirements

• Customer Service Experience
• Attention to detail
• Reliability
• Weekend availability

Nice To Haves

• Hotel Experience is a plus but NOT required

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Benefits

• DailyPay - Get Paid Any Day !
• 401K Matching
• Brand Wide Travel Discounts
• Company Wide Travel Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed