Guest Service Representative - Front Desk - TownePlace Suites, Wareham, MA
About The Position
TownePlace Suites by Marriott hotel located in Wareham, MA is looking for a Full-Time Guest Services Representative - Front Desk Attendant. This role offers a great work environment with friendly coworkers and opportunities for cross-training, career growth, and mentorship. As a Marriott Team member, you will receive amazing discounts on hotel rooms for yourself and your family. Additionally, the company runs company-wide incentives both year-round and seasonally for all staff. This is an exciting opportunity for self-motivated, guest-focused candidates interested in developing professional skills. A friendly and welcoming personality is essential for success in this role.
Requirements
- Customer Service Experience
- Attention to detail
- Reliability
- Weekend availability
Nice To Haves
- Hotel Experience is a plus but NOT required
Responsibilities
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Benefits
- DailyPay - Get Paid Any Day!
- 401K Matching
- Brand Wide Travel Discounts
- Company Wide Travel Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
