Guest Service Representative

O'Reilly Hospitality Management LLC • Louisville, KY

7d

About The Position

The Guest Service Representative warmly welcomes hotel guests and assists with registration, room assignments, reservations, and guest requests. The role manages room availability, guest accounts, billing, payments, and cash handling; responds to questions about hotel services, dining, entertainment, and travel directions; and communicates with other departments. The representative also supports team members and takes on additional responsibilities as needed. The position is at the Cambria Hotel in Louisville, Kentucky, and offers a flexible schedule that may include nights, weekends, and holidays. Work takes place indoors with minimal exposure to adverse conditions. Physical requirements include standing for long periods and lifting up to 40 pounds.

Requirements

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with a property management system (PMS) and Microsoft Office.

Nice To Haves

• High school diploma or GED preferred.
• Hospitality customer service experience preferred.

Responsibilities

• Greet guests and assist with registration and room assignments.
• Answer guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.

Benefits

• 401(k) and Roth 401(k) with company match; full-time and part-time team members are eligible.
• Health, dental, vision, and life insurance.
• Paid time off, including paid parental leave.
• Growth potential and career advancement.
• Hotel and restaurant travel perks and discounts.
• Earned wage access through DailyPay starting on day one.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED