Guest Service Representative

Schulte Hospitality Group • City of Rochester, NY

13d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join its team. The organization emphasizes hospitality, respect, authenticity, prioritizing the needs of internal and external stakeholders, and making a positive impact. The role supports hotel guests at the front desk and contributes to a clean, organized, welcoming lobby and guest experience. Schulte Hospitality Group describes itself as a diverse hospitality management organization operating more than 200 locations across 38 states and 3 countries.

Requirements

• At least one year of experience in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• At least a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal identifiable information (PPI) data.
• Follow checklists for guest check-in and check-out, and retrieve required identification documents and payment upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid today for work performed today.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates under company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts through the Schulte Savings Marketplace on event tickets, electronics, gym memberships, and more.
• Career growth opportunities.
• Flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED