Guest Service Representative
About The Position
The Guest Service Representative provides remarkable guest service at the Guest Service Counter by offering specialty products and services not typically available from traditional grocery retailers, such as money orders, Western Union, dry cleaning, and postage. The role supports the front end and the rest of the store by handling cashier interventions, transaction reversals and corrections, returns, coupon refunds, exchanges, and other unique transactions. The position performs a range of front-end functions and provides backup support across areas including Guest Services, bookkeeping, cashiering, bagging, and cart pushing. The representative also helps guests with returned merchandise, overrings, and overcharges; conducts cashier accuracy audits; performs basic troubleshooting; and informs store management of issues involving pricing, equipment, service, standards, or personnel. The representative may provide backup to the Guest Service Manager and Senior Guest Service Manager when they are absent.
Responsibilities
- Provide remarkable guest service and maintain a “Say Yes to the Guest” attitude.
- Perform front-end functions such as cashiering, bagging, operating money order and electronic payment machines, postal machinery, copy equipment, and lottery equipment, as well as Western Union and bookkeeping duties.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits.
- Perform low-level troubleshooting and inform store management of issues involving pricing, equipment breakdowns, service levels and standards, or personnel.
- Provide backup support in bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in their absence.
- Process or assist with transaction reversals and corrections, returns, coupon refunds, exchanges, and other unique transactions.
Benefits
- Employee discount on grocery items and additional franchise-specific discounts at company-owned locations.
- DailyPay access to pay before payday.
- Paid time off (PTO/Vacation).
- Paid floating holidays and time-and-a-half pay for hours worked on company-recognized holidays.
- Sunday premium pay of an extra $1 per hour for eligible hours worked on Sundays.
- Paid military leave.
- Employee recognition programs with monetary rewards.
- Employee health and wellness programs, challenges, and resources.
- Employee Assistance Program, including unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
- Access to a national discount marketplace for travel, electronics, insurance, entertainment, and more.
- Career growth and development resources and opportunities.
- 401(k) plan with a company match of up to 20% of the first 5% contributed.
- Employee Stock Ownership Program (ESOP).
- Education benefits, including tuition discounts and scholarship programs.
- Voluntary benefits such as vision, accident, and critical illness insurance.
- For employees hired or promoted into full-time positions: medical and dental insurance, HSA, FSA, tuition reimbursement, adoption reimbursement, paid family caregiver leave, company-sponsored term life insurance, accidental death and dismemberment insurance, and short- and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
