GUEST SERVICE REPRESENTATIVE
DIMENSION MASTER•San Juan Capistrano, CA
•$21 - $23
About The Position
As a Guest Service Representative, you assist guests with check-ins, check-outs, reservations, room assignments, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience. The role involves greeting guests, answering questions, resolving issues, processing payments, coordinating with other departments, maintaining an organized front desk, handling requests, and providing local information and general hotel assistance.
Requirements
- Strong customer service and communication skills.
- Friendly, positive, and professional presence.
- Comfortable using computers and hotel systems.
- Dependable, organized, and able to multitask.
- Flexible to work any shifts, including holidays and weekends.
Nice To Haves
- Prior hotel or customer service experience is helpful but not required.
Responsibilities
- Greet guests and provide friendly, helpful service.
- Assist with check-ins, check-outs, room assignments, and reservations.
- Answer guest questions and resolve issues promptly.
- Operate the front desk system and process payments.
- Communicate with housekeeping and other departments.
- Maintain the front desk area in a clean and organized manner.
- Handle guest requests and escalate concerns when needed.
- Provide local information and general hotel assistance.
Benefits
- Supportive team environment.
- Opportunities to grow in front desk and hotel operations.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
