Guest Service Manager (Multi-Location, Full Time)

BUSCH'S CAREER PAGE•Saline, MI

48d•Onsite

About The Position

Busch’s is hiring a Guest Service Manager for a full-time position. This role involves executing and maintaining front-end operations and service counter, assisting guests, managing schedules, ensuring cashier accuracy, and overseeing compliance with various purchase regulations. The manager will also act as the person in charge in the store manager's absence, conduct associate evaluations, participate in hiring and training, and achieve department financial objectives. Managerial accountabilities include exemplifying hospitality, providing leadership, contributing to organizational effectiveness, collaborating with other departments, adhering to company policies, maintaining professional knowledge, and building strong working relationships. Busch’s is a family-owned premier grocery retailer in Southeast Michigan, recognized for its service, product selection, store design, and atmosphere. They emphasize caring for their associates as much as their guests.

Requirements

High school diploma.
Previous management experience in a retail environment.
Proficient management and leadership skills.
Proficient organization and planning skills, especially to manage multiple deadlines and projects.
Proficient communication and interpersonal skills, including written, verbal and listening skills.

Nice To Haves

Bachelor degree preferred.

Responsibilities

Execute and maintain front end operations and service counter.
Assist guests with questions, purchases and special orders.
Maintain weekly schedule for front end associates.
Ensure cashier accuracy and productivity through shrink trax results, produce knowledge, audits and lane accountability.
Ensure compliance on WIC, Electronic Benefits (EBT), alcohol and tobacco purchases.
Function as person in charge (PIC) in absence of store manager.
Complete and administer evaluations for front end associates.
Interview and hire front end associates.
Train and develop front end associates.
Achieve department financial objectives.
Operate register and bag guest orders.
Exemplify key concepts of hospitality when interacting with guests.
Provide solid leadership and guidance to direct reports.
Contribute to organizational effectiveness by offering information, suggestions and recommendations.
Communicate and work with other functional areas of Busch’s operations.
Adhere to all Busch’s policies, practices and procedures.
Maintain professional and technical knowledge by completing educational opportunities, reviewing professional publications, benchmarking state of the art practices and networking.
Build strong working relationships with guests, vendors and associates.