Hotel Front Desk Manager / Guest Services Manager
About The Position
We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our guests. At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and wellbeing.
Requirements
- Previous experience as a Guest Service Manager or in a similar role is required.
- Strong leadership and interpersonal skills, with the ability to motivate a diverse team.
- Excellent communication skills and a commitment to guest satisfaction.
- Proficiency in hotel management software and front desk operations.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for hospitality and a desire to create memorable experiences for guests.
Responsibilities
- Manage the daily operations of the front desk, including guest check-in/check-out and reservation management.
- Lead and train the guest service team to provide exceptional customer service and support.
- Handle guest inquiries, requests, and complaints in a timely and professional manner.
- Monitor guest satisfaction and implement improvements to enhance the overall experience.
- Collaborate with other departments to ensure smooth operations and address any guest issues.
- Prepare reports on guest feedback and service performance for management review.
- Ensure compliance with hotel policies and procedures, including safety and security measures.
Benefits
- 11 paid holidays per year
- paid vacation
- sick
- bereavement
- jury duty
- Affordable health, dental, & vision plans for you and your family
- Low-cost accident, critical illness, & hospital coverage
- Short- & long-term disability coverage paid by RMC
- Life / AD&D insurance company provided with additional optional coverage for your family
- Tuition reimbursement for college credits or professional certification
- Flexible spending plans options
- 401(k) retirement plans with company contribution
- Travel with hotel room discounts
- Teammate referral bonuses
- Paid time off to volunteer in your community
- Employee Assistance Program with mental health resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
