Guest Service Manager Assistant (Multi-Location, Full Time)

BUSCH'S CAREER PAGE•Saline, MI

48d•Onsite

About The Position

Busch’s is hiring a Guest Service Manager Assistant to join their family-owned Michigan team. This role involves overseeing guest service operations, exemplifying hospitality, and ensuring adherence to various store policies and procedures. The assistant will also support associates in achieving service and labor objectives, manage daily maintenance tasks, and provide input on associate performance. This position requires working in a fast-paced, high-demand environment.

Requirements

High school diploma
Previous experience in a retail environment
Proficient leadership skills
Proficient organization and planning skills, especially to manage multiple deadlines and projects
Proficient communication and interpersonal skills, including written, verbal and listening skills

Responsibilities

Oversee all aspects of guest service operations as person in charge
Exemplify key concepts of hospitality when interacting with guests, associates, and community
Ensure adherence to check cashing, refund, and store charge policies and procedures
Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
Assist guests with questions, purchases, store charges, and special orders
Assist associates in achieving service and labor objectives as directed by GSM
Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
Provide input to GSM concerning associate performance and department conditions
Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
Assist in training and development of associates