Retail Sales Associate

European Wax Center•South Elgin, IL

5d•Onsite

About The Position

The Guest Service Associate is the face of European Wax Center, creating a warm and professional first impression and helping guests have a memorable experience. The role educates guests about services, policies, products, promotions, and what to expect during their visit; supports a smooth-running front desk; and contributes to a welcoming center culture. This position combines guest service, sales, and center operations. Associates handle calls and reservations, process transactions and manage guest profiles in the POS, support opening and closing procedures, complete administrative tasks, and maintain the lobby and front desk. They work toward individual sales and rebooking goals and center-wide performance targets, while participating in ongoing training and team meetings. Full-time and part-time schedules are available; evening and weekend availability is expected.

Requirements

Warm, genuine, and professional energy with a guest-first mindset.
Comfort recommending and selling services and products without being pushy.
Ability to provide an example of making a guest feel genuinely taken care of.
Ability to remain calm and handle a busy front desk with multiple tasks and interruptions.
Team-oriented approach and willingness to pitch in.
Availability for evenings and weekends.

Responsibilities

Warmly greet guests with professionalism and genuine enthusiasm.
Educate guests on services, policies, and what to expect during visits.
Answer phones, manage the reservation book, and respond to guest inquiries.
Create a welcoming experience that encourages guests to return and recommend the center.
Educate guests about Wax Pass savings, products, and promotions.
Communicate the benefits of waxing frequency and skincare products.
Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
Support opening and closing procedures and daily administrative tasks.
Process transactions accurately and manage guest profiles through the POS.
Maintain a clean, organized, and welcoming lobby and front desk area.
Participate in ongoing training and team meetings.

Benefits

Competitive hourly base rate starting at $16.
Performance commissions and bonuses, adding $3–$7 to the effective hourly rate.
Medical and supplemental insurance for full-time team members working 30 or more hours per week.
401(k) with employer match, available to all team members regardless of hours.
Paid time off, with amount varying by role and tenure.
50% discount on EWC waxing services.
40% discount on EWC skincare products.
STRUT Bucks earned through performance and redeemable toward services and products.
Ongoing training and skill development.
Growth opportunities, including a path to center management roles.