On-Site Candidates - Hilton Columbus

Towne Park • Columbus, OH

3d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with bell services and luggage storage, and supporting guest arrival and departure. The associate also provides directions and information about hotel amenities and nearby attractions, handles guest requests, and follows established parking, ticketing, vehicle-key, and revenue procedures. The job is routine, performed according to established practices and specific instructions, and work is frequently checked or verified.

The position is on-site at the Hilton Columbus. Most work is performed outdoors for extended periods, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. The schedule can include AM or PM shifts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names during interactions.
• Welcome guests using the salutation of the day, follow proper Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and amenities; shuttle guests to locations approved by the site.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan or program terms. Seasonal and temporary roles are not eligible for these benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED