On-Site Candidates - Hilton Columbus

Towne Park•Columbus, OH

2d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services when applicable, and helping guests during arrival and departure. The associate also provides information and directions, supports guest requests, and handles valet vehicle tickets, keys, and related revenue transactions. The work schedule can include AM and PM shifts. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American currency; understand 24-hour and military time systems; and understand rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including extended sitting or standing, movement and handling tasks, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods and in conditions that may include extreme heat or cold.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names and the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Park and retrieve vehicles cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.