Overnight Hotel Valet Attendant - Rosen Plaza

Towne Park • Orlando, FL

2d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, opening vehicle and hotel doors, and helping guests with directions, transportation, reservations, facility information, and other inquiries. The associate explains parking rates and retrieval procedures, manages vehicle claim checks and related records, and collects parking revenue when needed. Most work is performed outdoors, potentially for the entire shift, and the role requires working overnight.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and units of American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical demands, including lifting and moving objects as specified.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED