Retail Sales Associate

European Wax Center • Naperville, IL

3d • Onsite

About The Position

The Guest Service Associate is the face of European Wax Center, creating a welcoming first impression and a positive guest experience. The role involves educating guests about services, policies, products, and promotions; keeping the front desk organized and running smoothly; and contributing to a center culture that encourages guests to return. The position is available in full-time and part-time schedules at the Naperville, Illinois center and is performed in person.

The associate supports guest service, sales, and center operations, including reservations, transactions, guest profiles, opening and closing procedures, and maintaining a clean lobby and front desk. The role includes ongoing training and opportunities for skill development and growth within Ballast Wax.

Requirements

• Bring warm, genuine, and professional energy to guest interactions.
• Be comfortable recommending and selling services and products without being pushy.
• Be able to manage a busy front desk, including multiple simultaneous guest and phone needs, while staying calm.
• Be a dependable team player who pitches in and supports colleagues.
• Be available for evenings and weekends.
• Demonstrate a guest-first mindset.

Responsibilities

• Warmly greet guests with professionalism and genuine enthusiasm.
• Explain services, policies, and what guests can expect during their visits.
• Answer phones, manage the reservation book, and respond to guest inquiries.
• Educate guests about Wax Pass savings, products, promotions, waxing frequency, and skincare products.
• Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
• Support opening and closing procedures and daily administrative tasks.
• Process transactions accurately and manage guest profiles through the POS system.
• Maintain a clean, organized, and welcoming lobby and front desk.
• Participate in ongoing training and team meetings.

Benefits

• Medical and supplemental insurance for full-time team members working 30 or more hours per week.
• 401(k) with employer match, available to all team members regardless of hours.
• Paid time off; amount varies by role and tenure.
• 50% discount on EWC waxing services.
• 40% discount on EWC skincare products.
• Performance commissions and bonuses.
• Ongoing training and skill development.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed