Retail Sales Associate

European Wax Center • Naperville, IL

5d • Onsite

About The Position

As a Guest Service Associate at European Wax Center, you are the face of the brand and help set the tone for each guest’s visit. You welcome guests, educate them about services and products, keep the front desk running smoothly, and contribute to a welcoming center culture. The role is offered by Ballast Wax Services, LLC, an independent European Wax Center franchisee with 32 centers and growing. Full-time and part-time schedules are available.

Requirements

• Warm, genuine, and professional energy when interacting with guests.
• Comfort recommending and selling services and products without being pushy.
• Ability to handle a busy front desk, including phones, guest check-ins, and questions, while remaining calm.
• A team-oriented attitude and willingness to pitch in.
• Availability for evenings and weekends.

Responsibilities

• Greet every guest warmly, professionally, and enthusiastically.
• Educate guests about services, policies, and what to expect during their visit.
• Answer phones, manage the reservation book, and respond to guest inquiries.
• Create an experience that encourages guests to return and recommend the center to others.
• Educate guests about Wax Pass savings, products, and promotions.
• Communicate the benefits of waxing frequency and skincare products.
• Meet or exceed individual sales and rebooking goals and contribute to center-wide performance targets.
• Support opening and closing procedures and daily administrative tasks.
• Process transactions accurately and manage guest profiles through the POS system.
• Maintain a clean, organized, and welcoming lobby and front desk.
• Participate in ongoing training and team meetings.
• Collaborate with the team and support colleagues.

Benefits

• Medical and supplemental insurance for full-time team members working 30 or more hours per week.
• 401(k) with employer match for all team members, regardless of hours.
• Paid time off; amount varies by role and tenure.
• 50% off European Wax Center waxing services.
• 40% off European Wax Center skincare products.
• Performance commissions and bonuses.
• STRUT Bucks earned through performance and redeemable toward services and products.
• Ongoing training and skill development.
• Growth opportunities, including a path to center management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed