Guest Service Associate - Launch Woburn
About The Position
Launch Family Entertainment in Woburn is hiring a Guest Service Associate to welcome guests, help them get set up with tickets and waivers, and keep the front of the park running smoothly, including laser tag. The position is part-time with a flexible schedule and pays $15.25–$17.00 per hour, based on experience. The associate supports guests and front-end operations by handling admissions, bookings, sales, payments, waivers, wristbands, and footwear; coordinating laser tag; maintaining clean and organized guest areas; completing opening and closing procedures; and reporting guest concerns or facility issues to a supervisor.
Requirements
- Be a hardworking team player willing to pitch in wherever needed.
- Communicate clearly and in a friendly manner with guests and coworkers.
Nice To Haves
- Prior cashier or customer service experience is a plus, but is not required.
Responsibilities
- Greet guests and process tickets, bookings, merchandise, and gift card sales.
- Assist with waiver completion and verification.
- Handle payments and manage an accurate cash drawer.
- Get guests set up with wristbands and footwear before they jump.
- Coordinate and monitor laser tag to keep it safe and fun.
- Keep redemption, arcade, and front-end areas clean, stocked, and organized.
- Handle opening and closing procedures and checklists.
- Report guest concerns, comments, or facility issues to a supervisor.
Benefits
- Paid training and a path to advancement.
- Retirement savings for all employees.
- Perks across Momentum's brands: My Gym, Launch, Retro Fitness, Club Elevate, Wimbledon, and The Newport Venture.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
