Guest Service Ambassador (GSA) - Per Diem

Beloit Health System • Roscoe, IL

13d • Onsite

About The Position

Beloit Health System is seeking a Per Diem Guest Service Ambassador for the NorthPointe Environmental Services team. The role helps ensure that patients, members, and clients have a positive first impression through welcoming greetings, wayfinding assistance, attention to safety, and facility cleanliness. The ambassador supports guest loyalty, maintains positive working relationships with employees and physicians, and represents NorthPointe positively to guests and the community.

The position maintains the facility’s interior and grounds through cleaning, sanitation, floor care, waste handling, and minor maintenance. It also supports events and responds to equipment and facility repair needs by entering work requests into the TMS system. The schedule and weekly hours vary. The position is per diem and offers limited benefits.

Requirements

• High school graduate or GED preferred, but not required.
• Experience in environmental maintenance is desired.
• Successfully complete the job skills training checklist.
• Obtain CPR certification within 90 days of hire.
• Ability to communicate effectively.
• Ability to organize, prioritize multiple demands, and problem-solve.

Nice To Haves

• Experience in environmental maintenance.
• High school diploma or GED.

Responsibilities

• Greet guests in accordance with the Universal Greeting policy and personally assist them with wayfinding around the NorthPointe Campus.
• Identify and promptly respond to self-identified safety issues.
• Maintain the facility in a sanitary and attractive condition.
• Establish and maintain positive, professional working relationships with NorthPointe Campus employees and physicians.
• Maintain knowledge of the facility, staff, services, and hours of operation.
• Represent NorthPointe positively and supportively to guests, members, and the community.
• Maintain hard-surface and carpeted flooring according to manufacturer requirements and management expectations, including scheduled cleaning, maintenance, refurbishing, and refinishing.
• Perform minor maintenance tasks, including light bulb replacement.
• Dust environmental surfaces using high and low damp or dry methods.
• Clean and sanitize restrooms and hand-wash facilities, and keep them stocked with soap, sanitizer, and paper products.
• Keep furniture clean and properly positioned.
• Sweep and seasonally shovel facility entrances to support guest safety, coordinating this activity with engineering personnel.
• Vacuum interior areas and wash interior and ground-level windows.
• Assist with meeting and event setup, takedown, and cleanup.
• Enter equipment and facility repair work requests into the TMS system.
• Collect and properly dispose of solid and infectious waste.
• Deliver clean textile carts to points of use in the facility.
• Spot-clean carpet and upholstered furniture as needed.

Benefits

• Limited benefits.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED