Guest Service Agent
Peachtree Group Hospitality Management•Franklin, TN
About The Position
The Guest Service Agent processes guest check-ins and check-outs, secures payment, verifies and adjusts billing, and assists guests with reservations and requests. The agent provides friendly, professional, and timely service while following high quality standards to ensure guest satisfaction. The position anticipates guest needs, exceeds expectations, and implements creative solutions while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify and adjust billing.
- Assist guests with reservations and requests in a friendly, professional, and timely manner.
- Follow high standards of quality to ensure guest satisfaction.
- Anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service.
- Comply with brand standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
