Guest Service Agent

Kimpton Hotels & Restaurants • Vero Beach, FL

10d

About The Position

The Guest Service Agent is responsible for guest registration and check-out, PBX operations, and mail and message service while providing outstanding guest service. The role advocates for the hotel, creates highly personalized guest experiences, and builds relationships that encourage guests to return. The workplace culture values individuality, creativity, self-leadership, and improving the lives of guests, coworkers, owners, and communities.

Requirements

• High school diploma or GED required.
• Flexible schedule and ability to work evenings, weekends, and holidays.
• Ability to work well under pressure while handling many arrivals and departures within a short period.
• Familiarity with hotel systems and operations, and ability to enter information accurately.

Nice To Haves

• Previous experience in a Front Desk or customer-facing role is preferred.
• Knowledge of the immediate area, services, attractions, and events.

Responsibilities

• Review arrivals, note special requests, and block rooms as needed.
• Check hotel guests in and out in a confident, professional, and friendly manner.
• Answer phone calls promptly and knowledgeably, providing complete and accurate information.
• Complete all items on the appropriate AM, PM, or overnight checklist by the end of the shift.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Follow the established key control policy.
• Ensure proper credit policies are followed.
• Submit lost-and-found articles with a completed lost-and-found report.
• Open, secure, and balance the daily shift bank, including counting and verifying cash, check, and credit card transactions handled while on duty.
• Verify the credit limit report.
• Monitor room availability throughout the day.
• Review the hotel's daily selling status using the yield management system.
• Attend the department meeting once a month.
• Communicate by telephone and/or radio with Reservations, Sales, Housekeeping, Bell Staff, and Valet.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED