Guest Service Agent

Legacy Ventures • Atlanta, GA

5d • $16 - $0

About The Position

Guest Service Agents are the face of the hotel and provide service to guests from check-in through check-out. The role includes guest registration, reservations, payment processing, concierge services, and helping ensure a positive guest experience throughout each stay. Agents also support front desk operations, including PBX and reservationist duties as needed.

Responsibilities

• Greet and register guests, assign rooms, and process payments.
• Handle reservations, incoming calls, messages, and guest inquiries.
• Provide local area information and assist with dining, transportation, and tour arrangements.
• Maintain accurate guest records and perform shift reports.
• Address guest requests promptly and courteously.
• Promote hotel services using suggestive selling to maximize revenue.
• Follow service standards, dress code, and safety procedures.
• Assist with front desk operations, including PBX and reservationist duties as needed.
• Create a welcoming environment through professional communication and attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed