Guest Service Agent

Valor Hospitality Partners • The American Hotel, GA

5d

About The Position

Perform all front-desk functions, including checking guests in and out, making room reservations, offering recommendations, and providing directions. Greet guests warmly as their first point of contact and deliver attentive, guest-oriented service. The role handles registrations and room assignments, reservations and payments, guest inquiries and complaints, and coordination with housekeeping.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related guest-relations position with this company or another organization.
• Excellent computer and cash-handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing, lively, and guest-service-oriented demeanor.
• Working knowledge is generally learned on the job.

Responsibilities

• Handle guest registration and room assignments, quote room rates, upsell guests, accommodate special requests when possible, and collect payment for guest folio charges.
• Verify registration cards against the computer for accuracy of guest name, payment type, rate, and market segment.
• Pre-register guests, block reservations, and take same-day and, when necessary, future reservations in accordance with hotel rate structures, discounts, and selling strategies.
• Manage guest check-ins and check-outs in accordance with hotel credit and cash-handling policies, and verify charges and credits are posted to the correct guest folio.
• Account for and balance cash and cash equivalents at the beginning and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, in-house events, directions, local attractions, check cashing, safety boxes, and other matters.
• Manage phone activity and provide general information to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Coordinate rooms as a liaison between the Front Desk and Housekeeping Department.
• Communicate information about hotel services to management, staff, and guests.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, and life insurance, plus other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED