Guest Service Agent

The Colonnade Hotel • Boston, MA

10d

About The Position

The Colonnade Hotel is an independent luxury boutique hotel in Boston's historic Back Bay, with 285 rooms and luxury suites. The Guest Service Agent serves as a primary point of contact for hotel guests, providing welcoming, attentive service and information about hotel services and the surrounding area. The position requires prior hotel guest-services experience, strong communication and customer-service skills, attention to detail, and the ability to multitask in a fast-paced environment. The schedule is flexible and includes weekdays, nights, weekends, and holidays.

Requirements

• At least one year of prior customer service experience.
• Previous guest-services experience in a hotel.
• Ability to speak, read, write, and understand English, the primary language used in the workplace.
• Computer skills, including Microsoft Office.
• Working knowledge of guest and hotel services, policies, and operations.
• Valid driver's license and clean driving record.
• Upbeat, energetic, and able to work as part of a team.
• Ability to maintain confidentiality.
• Strong communication skills, attention to detail, follow-through, and ability to multitask and work at a fast pace.

Nice To Haves

• Graduation from hotel school or a college degree is highly desirable.
• Opera experience is a plus.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete guest registration and communicate hotel services and promotions.
• Operate PBX equipment, accept incoming calls, assist with outgoing calls, and schedule and set wake-up calls.
• Provide information and recommendations about area restaurants, theaters, community events, activities, and other attractions.
• Provide directions to hotel facilities or events.
• Resolve and follow up on customer complaints as appropriate to maintain customer satisfaction and service quality.
• Perform other job duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed