Guest Service Agent (Hilton)

Bluestone Hospitality Group • Palmdale, CA

1d

About The Position

A Guest Service Agent greets and registers guests, checks guests out of the hotel, and oversees the auditing, posting, and balancing of daily financial transactions. The role supports the hotel's efforts to provide outstanding guest service and maintain financial profitability.

The position involves completing guest registration, assisting with checkout and payments, balancing cashier work and reconciling credit card transactions, and maintaining thorough knowledge of hotel offerings and local information. The agent also responds to guest inquiries, resolves issues and complaints, and relays messages to guests.

Requirements

• Must be at least 18 years of age.
• Comfortable working in a fast-paced environment.
• Available to work evenings, weekends, and holidays.
• Able to stand and exert well-paced mobility for periods of up to eight hours.

Nice To Haves

• Previous Front Desk, Guest Services, or hotel experience preferred.

Responsibilities

• Greet guests and complete registration, including entering and retrieving information, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and explaining room locations.
• Assist guests with checkout, ensure rooms and services are accounted for, use the point-of-sale system, handle money and payments, make change, and process gift certificates and cards.
• Audit, post, and balance daily cashier work for hotel outlets, including Rooms and Food and Beverage outlets.
• Ensure the credit card system reconciles with daily transaction lists.
• Maintain thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other product information; answer guest questions and inquiries.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Handle guest complaints, conduct research, and resolve or negotiate solutions to achieve guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed