Guest Service Agents | Holiday Inn Big Bear | Big Bear Lake, CA

PM Hotel Group • Big Bear Lake, CA

7d • Onsite

About The Position

Guest Service Agents work at the front desk of Holiday Inn Big Bear and help create a warm, welcoming environment for guests. They provide excellent service from check-in through check-out, take ownership of the front desk area, and share knowledge of local restaurants, entertainment, sporting events, and other happenings. The role requires clear communication, professionalism, a positive approach to guests and team members, and the ability to handle requests promptly in a fast-paced environment. Agents also handle cash and use computers, databases, and property management systems. The schedule varies and may include nights, weekends, and holidays. The work involves spending more than half of the time standing or sitting, as well as walking, lifting or carrying up to 50 pounds, bending or twisting, and climbing stairs.

Requirements

• High school diploma or equivalent.
• Ability to interact politely and positively with hotel guests and team members at all times.
• Ability to fulfill requests in a timely manner and work under pressure.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit for more than half of the time; walk, bend or twist, climb stairs, and carry or lift up to 50 pounds.

Nice To Haves

• Three to six months of related experience, preferred.
• Knowledge of local restaurants, entertainment, and sporting events.

Responsibilities

• Provide excellent guest service from check-in through check-out.
• Create a warm and welcoming environment and take ownership of the front desk area.
• Share knowledge of local restaurants, entertainment, sporting events, and other happenings with guests.
• Communicate clearly and maintain a high level of professionalism in a fast-paced environment.
• Fulfill guest requests promptly, including challenging requests.
• Handle cash responsibly and reliably.
• Use computers, databases, and property management systems to perform job tasks.

Benefits

• Excellent pay.
• Hotel discounts.
• Opportunity to be part of a growing hotel company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED