Guest Service Agents | Holiday Inn Big Bear | Big Bear Lake, CA

PM New•Big Bear Lake, CA

6d•Onsite

About The Position

Guest Service Agents work at the front desk of the Holiday Inn Big Bear, serving as a welcoming face for the hotel and helping create a warm environment for guests. They provide excellent service throughout the guest experience, from check-in to check-out, share knowledge of local restaurants, entertainment, sporting events, and other happenings, and take ownership of the front desk. The role requires clear communication, professionalism, a positive approach to guest and team-member interactions, and the ability to handle requests promptly, including challenging ones, in a fast-paced environment.

Requirements

High school diploma or equivalent.
Be a people-person and interact politely and positively with guests and team members.
Provide exceptional customer service and remain composed under pressure.
Communicate clearly and demonstrate professionalism.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems.
Accommodate varying schedules, including nights, weekends, and holidays.
Be able to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Nice To Haves

Three to six months of related experience.
Excellent knowledge of local restaurants, entertainment, sporting events, and other happenings.

Responsibilities

Provide excellent guest service from check-in through check-out.
Create a warm and welcoming environment and share local knowledge with guests.
Take ownership of the front desk area.
Communicate clearly and act professionally in a fast-paced environment.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems to carry out job duties.
Interact politely and positively with hotel guests and team members.
Fulfill guest requests in a timely manner.