Guest Service Agent - PM Shift | Sheraton Portland Airport

PM Hotel Group•Portland, OR

About The Position

The Guest Service Agent works overnight on the Front Office team, combining guest service with accounting responsibilities to support a smooth transition between hotel operating days. The role is the primary point of contact for overnight guests and is responsible for maintaining guest service standards and accurately closing out the previous day’s financial activity. Duties include balancing paperwork and financial transactions, generating daily reports, performing front desk functions, and responding to guest questions and requests. The position requires evening or overnight availability, including nights, weekends, and holidays, and involves a mix of desk work and movement around the property.

Requirements

Associate’s degree or six months to one year of related experience.
Ability to work evening and overnight shifts.
Strong computer skills.
Ability to interact politely and positively with guests and team members and fulfill requests in a timely manner.
Ability to work under pressure.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, carry or lift up to 25 pounds, walk, bend or twist, and climb stairs.

Responsibilities

Balance paperwork and the cash drawer, prepare deposits, reconcile credit cards, and submit batches.
Enter revenue, expenses, and allowances into the front office system and generate daily reports, including the Guest Ledger Summary and Daily Restaurant Summary.
Complete front desk duties, including check-ins and check-outs, room scheduling, room moves, late checkouts, stay-overs, and other guest requests.
Answer guests’ questions about hotel services and amenities.
Maintain guest service standards overnight and provide polite, positive, and timely service to guests and team members.