Guest Service Agent

Peachtree Group Hospitality Management • Park City, UT

11h

About The Position

We are seeking an outgoing, energetic, and professional Front Desk Agent to join the team. The Guest Service Agent is the first point of contact for guests and helps ensure a seamless check-in and check-out experience while providing exceptional service. The role involves assisting with reservations and payments, responding to guest needs, sharing information about hotel services and local attractions, and maintaining a welcoming, organized front desk while upholding brand standards and company policies.

Requirements

• A positive, problem-solving mindset with a passion for guest satisfaction.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Nice To Haves

• Experience in customer service or hospitality is preferred.
• Proficiency in using hotel management software is a plus.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and reservations in a warm and efficient manner.
• Secure payments, verify billing details, and process adjustments as needed.
• Handle guest inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about hotel services, amenities, and local attractions.
• Maintain high-quality service standards to enhance guest satisfaction.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while ensuring a welcoming and well-organized front desk environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement match
• Paid holidays
• Paid time off
• Access to an Employee Assistance Program and Fund

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed