FOH Rooms - Guest Service Agent

Canadian Niagara Hotels Group•Niagara Falls, ON

1d•CA$18 - CA$19•Onsite

About The Position

The Marriott on the Falls is a 404 guestroom full service hotel seeking a Guest Service Agent for its Front Office Operations. This position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office, reporting to the Front Office Manager. The hotel is located near natural wonders, area attractions, wineries, golf, and casinos, and offers dining options and extensive meeting space. The mission is to always exceed guest expectations, supported by Associates who demonstrate Marriott's core values: putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence.

Requirements

Excellent interpersonal and communication skills when dealing with guests both internally and externally.
Demonstrated professional telephone manners.
Excellent organizational and time management skills and the ability to work under pressure.
Ability to work independently with minimal supervision as well as cooperatively within a team setting.
Must be able to stand and exert well-paced mobility.
Must provide a high standard of customer service.
Attention to detail.
Ensure uniform and personal appearance is clean and professional.
Well organized and attention to detail.
Must be able to work evening and day shifts including weekends and holidays.

Nice To Haves

Previous Front Desk experience an asset

Responsibilities

Greeting and welcoming guests upon arrival by consistently offering professional, friendly, and engaging service.
Checking- in and checking-out guests according to Marriott standards.
Verifying reservation, address, and credit card information.
Must be knowledgeable about guest rooms, locations, amenities, room rates, room packages, discounts and hotel.
Accepting payment for all guests' accounts both at the time of registration and at checkout.
Responding to guest inquiries in a timely and accurate manner.
Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service.
Handling guest complaints and comments in a professional manner and providing resolution.
Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types.
Clear and concise pass-on communication with all associates coming on to the next shifts.
Adhering to all health and safety regulations and standards, and ensure a clean and safe working environment.
Participating in daily standup meetings.
Demonstrating appropriate Marriott service behaviors.
Any other duties as assigned.

Benefits

Complimentary daily staff meal.
Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott brands hotels worldwide.
Complimentary parking; complimentary bike storage facilities.
Shower and locker facilities.
Complimentary Company sponsored events.
Personalized electronic access to your pay statements and annual T4 statements.
Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.