FOH Rooms - Rooms Controller

Canadian Niagara Hotels Group•Niagara Falls, ON

22h•CA$19 - CA$19•Onsite

About The Position

The Marriott on the Falls is a 404 guestroom full service hotel, located near natural wonders, attractions, wineries, golf, and casinos. It features on-site dining, and over 40,000 square feet of meeting space, including a large ballroom. The hotel's mission is to exceed guest expectations. The Front Office operations are driven by Associates who embody Marriott's core values. This role requires a team-oriented individual with strong analytical and technical skills.

Requirements

At least 1-2 years of working experience in a Guest Services capacity with Front Office with a world-renowned large Hotel Brand.
Degree/Diploma in Hospitality, Hotel, and Business Administration or related major.
Excellent customer service skills: demonstrates self-confidence, energy and enthusiasm.
Strong organizational and time management skills and ability to work under pressure. Requires attention to detail.
Ability to clearly and pleasantly communicate – both oral and written, when dealing with guests and employees both internally and externally.
Ability to work independently with minimal supervision, co-operatively within a team setting and as well as the ability to plan and multi-task in a busy environment.
Must maintain a clean appearance and professional demeanour.
Must be computer literate – proficient in word and excel.
Must be able to work nights, weekends and holidays due the cyclical nature of the hospitality industry.

Nice To Haves

Excellent working knowledge of Marsha and GXP an asset.

Responsibilities

Assisting in managing the daily room inventory, room blocks and reservations to maximum room revenue and efficiencies based on arrivals and departures patterns and special requests.
Reviewing status of arrivals, departures, and changes and pre-blocked Marriott Bonvoy Elite Members to ensure a seamless check in experience.
Ability to balance inventory three days out.
Liaise with departments such as Front Office, Housekeeping, Engineering, Events, Sales and Revenue Management regarding the distribution and status of guest rooms – i.e. managing the out of order and out of service room’s inventory by checking status on a daily basis.
Overseeing the blocking of VIP arrivals and showrooms in co-ordination with Housekeeping Department.
Confirming reservations and cancellations in Marsha.
Use property's computer to enter and track required data into systems. Runs daily and periodic reports.
Follow up with guests promptly to ensure their requests or concerns have been met to their satisfaction.
Performing job of Guest Service Agent during off the season or as needed basis.
Other duties and responsibilities as assigned.

Benefits

Complimentary daily staff meal.
Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott brands hotels worldwide.
Complimentary parking; complimentary bike storage facilities.
Shower and locker facilities.
Complimentary Company sponsored events.
Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via. online.
Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.