Rooms Controller

Montage Hotels & Resorts • Laguna Beach, CA

1d • Onsite

About The Position

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Requirements

• High school or equivalent education required
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• Ensure that all group welcome materials are distributed accordingly.
• Create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED