Rooms Controller

AccorHotel • Austin, TX

3d • Onsite

About The Position

As a Rooms Controller, you will be responsible for managing overall hotel room inventory and coordinating the day-to-day operations in support of the Front Office leadership team. Your role is crucial in ensuring guests' requests are met in advance and their preferences are honored by pre-blocking special requests and managing overall inventory. You will be a key player in maximizing revenue and ensuring a seamless guest experience.

Requirements

• Previous front office experience required
• Proficiency in English (verbal and written)
• Computer literate in Microsoft Window applications
• Must be organized with strong attention to detail
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Nice To Haves

• Second language an asset
• Opera proficiency an asset

Responsibilities

• Conducting Pre-Keys
• Coordinating with Housekeeping, Engineering and Front Office to ensure all hotel inventory is available to maximize revenue
• Review ALL Membership profiles to ensure all guest preferences are met
• Reviewing reservations made same-day to ensure all benefits, welcome amenities and preferences are actioned and communicated
• Managing room inventory, room readiness and balancing room inventory
• Reviewing the “Room Diary” to ensure rooms types are balanced to maximize revenue and upsells
• Coordinating and assigning airlines based on contracted room types
• Attends and reviews weekly resumes to ensure front office team is set up for success
• Manages the front office infographic board for effective communication
• Must be able to perform the duties of Front Desk Agent, if needed.
• Other duties as assigned.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed