Rooms- Guest Service Supervisor

Northland Properties•Revelstoke, BC

1d•CA$23 - CA$24•Onsite

About The Position

A Guest Service Supervisor, also known as a Front Desk Supervisor, is responsible for managing the daily operations of the front desk in hospitality settings such as hotels or resorts. They supervise front desk staff, ensure smooth check-in and check-out processes, handle guest inquiries and complaints, and maintain high standards of customer service. This role also involves training team members, coordinating schedules, and ensuring guests have a positive and efficient experience from arrival to departure.

Requirements

Strong leadership and team management skills
Excellent customer service and conflict resolution abilities
Attention to detail and problem-solving skills
Understanding of cashiering procedures and basic accounting principles
Knowledge of hospitality standards and guest experience expectations
Flexible availability, including evenings, weekends, and holidays
Ability to train, coach, and motivate team members
Commitment to delivering high-quality or luxury guest experiences
Must be legally entitled to work in Canada

Responsibilities

Conduct training for Guest Service Agents and Night Audit team members, and actively support onboarding of new hires
Supervise front desk operations during shifts, ensuring all procedures and policies are followed
Provide ongoing support and guidance to team members in their daily tasks
Maintain and manage front office supply inventory
Ensure delivery of consistent, high-quality (luxury) guest service standards
Handle and resolve guest concerns promptly and professionally
Assist Guest Service Agents as needed to ensure smooth operations
Review daily cashiering reports, identify discrepancies, and follow up accordingly
Support room assignments, including verifying guest preferences, special requests, and VIP arrangements
Build strong interdepartmental relationships and promote effective communication across teams
Perform additional duties as assigned

Benefits

Rewards & Recognition
Team rates from $59 per night, Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program