Rooms Guest Service - Bellperson
About The Position
Omni San Francisco is seeking a Rooms Guest Service - Bellperson to ensure guests’ arrival and departure experience is pleasurable and informative. This role requires demonstrating and maintaining 4-Diamond standards of service, greeting guests warmly, assisting with luggage, orienting guests to room amenities, and providing information about the hotel and surrounding area. The position also involves assisting with package delivery, resolving guest requests, adhering to company policies, maintaining a clean and tidy appearance, and keeping the lobby and main drive clean. A thorough knowledge of hotel events, promotions, amenities, and services, as well as emergency procedures, is essential. The role may also include other duties assigned by management.
Requirements
- Maintain a high propensity for customer service.
- Willingness to work extended hours when needed, depending on business demands.
- Willingness to work in various weather conditions.
- Ability to stand for the duration of an entire shift.
- Ability to walk, run, bend, push, pull and lift moderate to heavy weight.
Responsibilities
- Demonstrate and maintain 4-Diamond standards of service on a daily basis.
- Greet all guests in a friendly, warm manner welcoming them to the Hotel.
- Assist guests with luggage as needed during check in/ check out process.
- Orient guests to room amenities.
- Provide guests with directions and information about the Hotel and surrounding area.
- Assist with delivering packages to rooms.
- Assist in resolving and accommodating requests for guests and members.
- Follow all company policies and procedures, including hotel key policies.
- Responsible for a clean and neat appearance of uniform, wearing name tag.
- Assist in keeping lobby/main drive clean and tidy.
- Maintain ongoing knowledge of all events, promotional programs, amenities and services offered at the Hotel.
- Understand all emergency procedures.
- Complete other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
