FRONT DESK CLERK Part time AM or PM Weekends

SHAMIN HOTELS MASTER • Glen Allen, VA

12d • $15 - $16 • Onsite

About The Position

The Guest Service Agent checks guests in and out, assists with room reservations, answers questions about the hotel, and provides information and recommendations about nearby activities. The role includes obtaining or confirming guest information, assigning rooms, issuing keys, collecting payment for room charges and other fees, and supporting a welcoming guest experience. This is a part-time, hourly position with AM or PM weekend shifts at 4100 Innslake Dr., Glen Allen, Virginia.

Requirements

• Prioritization and time-management skills.
• Ability to work quickly without compromising quality.
• Attention to detail.
• Reliable mode of transportation.
• High school diploma or GED certification, or an equivalent combination of education and experience.
• Teamwork, collaboration, willingness to help others succeed, responsibility, willingness to keep learning, positivity, care, and a commitment to creating memorable guest experiences.

Nice To Haves

• Proven experience as a front desk agent.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort instructions to bell staff or guests as appropriate, without announcing room numbers.
• Date-stamp, sort, and rack incoming mail and messages.
• Transmit and receive messages using telephones, fax machines, and switchboards.
• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payment, and make change for guests.
• Make, confirm, and cancel guest reservations as needed.
• Post charges such as room, food, liquor, or telephone charges.
• Make restaurant, transportation, or entertainment reservations for guests as needed.
• Deposit guests’ valuables in the hotel safe or safe-deposit box as needed.
• Order complimentary flowers or champagne for special guests at management’s direction.
• Understand and enforce hotel company credit policies.
• Account for cash and make deposits according to hotel and company policies.
• Communicate effectively with front office staff and other hotel departments.
• Report for scheduled shifts on time and in uniform, in accordance with company policy.
• Comply with company policies and procedures relevant to the position.
• Greet guests in a friendly and warm manner.
• Cross-sell other Shamin Hotels.
• Perform other related duties as required.

Benefits

• Part-time associates have access to critical illness, hospital indemnity, and accident insurance.
• Pre-paid legal resources.
• Opportunities for growth and advancement across the company.
• Promotion-from-within opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED