Guest Service Agent | Hotel Burg | Leesburg, VA | Modus by PM Hotel Group

PM New•Leesburg, VA

5d•Onsite

About The Position

The Burg Hotel is excited to welcome a passionate Guest Service Agent to our team! Reporting directly to the Rooms Manager, this role is perfect for someone who thrives on creating memorable, personalized experiences for every guest. We’re looking for a warm, charismatic professional who brings energy, dedication, and outstanding communication skills to every interaction. As a key member of our Front Office Team, you’ll play an essential role in shaping exceptional stays and leaving lasting impressions.

Requirements

Previous hotel experience (preferred)
Previous customer service experience (preferred)
Passion for hospitality and providing excellent guest service
Exceptional communication skills both verbal and written.
Knowledgeable in Microsoft Office.
The ability to work in a fast-paced, energetic environment.
Ability to think on your feet and work calmly under pressure.
A passion for customer service and excellent customer services skills.
A positive attitude and a willingness to learn and grow your skills.
Ability to use the POS system to process bills and taking payment.
Ability to lift/carry 30+ pounds.

Responsibilities

Provide exceptional personalized customer service and experiences to guests.
Think on your feet, use good judgement and problem solve in a fast-paced environment.
Provide support to guest services leaders and the entire hotel team.
Create a warm and welcoming atmosphere.
Assist with guest transportation needs, directions, and luggage handling.
Be familiar with Hotel Burg website, area attractions and offer suggestions about local activities (recreation, dining, shopping, etc.), as well as the list of daily events and individual group events.
Assist guests with future reservation needs.
Maintain a presentable lobby area to include both the Guest Services and Front desk area, including vehicles.
Maintain proper inventory of retail sales gift items and reorder as needed.
Coordinate the pickup, storage, and distribution of retail sales items.