Guest Service Agent

Legacy Ventures • Madison, WI

8d • Onsite

About The Position

Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.

Requirements

• Exceptional service skills
• Proficiency in guest registration, reservations, and payment handling
• Ability to provide local area information and assistance
• Skill in maintaining accurate guest records and performing shift reports
• Prompt and courteous handling of guest requests
• Knowledge of suggestive selling techniques
• Adherence to service standards, dress code, and safety procedures
• Assistance with front desk operations, including PBX and reservationist duties
• Professional communication and attention to detail

Responsibilities

• Greet and register guests, assign rooms, and process payments
• Handle reservations, incoming calls, messages, and guest inquiries
• Provide local area information and assist with dining, transportation, and tour arrangements
• Maintain accurate guest records and perform shift reports
• Ensure all guest requests are addressed promptly and courteously
• Promote hotel services using suggestive selling to maximize revenue
• Follow service standards, dress code, and safety procedures
• Assist with front desk operations, including PBX and reservationist duties as needed
• Create a welcoming environment through professional communication and attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed