Guest Service Agent

Basecamp • Canmore, AB

10d • Onsite

About The Position

Basecamp is a rapidly growing chain of boutique hotels located in Canmore, Banff, Lake Louise & Kananaskis in Alberta, and Revelstoke in British Columbia. The company prides itself on an energetic team driven by core values, aiming to provide guests with a home away from home. This position is for a full-time Guest Service Agent who will enthusiastically greet customers and cater to their needs throughout their stay. The role requires a strong, motivated individual who can integrate into an existing team with similar drive and commitment.

Requirements

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
• Computer and Microsoft skills are a must.
• Ability to comprehend and perform basic mathematical operations.
• Adaptable, flexible, and dependable.
• Strong work ethic with a team player.
• Ability to stand for long hours.

Nice To Haves

• Previous retail experience
• Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
• 1 year customer service previous experience.

Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Other duties that may be assigned from time to time.
• Assist in keeping the common areas clean and tidy.
• Assist in customer service in connection with rental amenities.

Benefits

• A gratuity program!
• Paid lunch breaks
• Group health benefits plan (Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed