GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT

Blue Sky Hospitality Solutions • Atlanta, GA

25d • Onsite

About The Position

TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent for its Front Desk team in Atlanta, Georgia. The role helps create a welcoming guest experience through attentive service, efficient check-ins, and assistance throughout guests’ stays.

Requirements

• Strong communication skills and a warm, professional approach.
• Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
• Attention to detail when processing payments and maintaining guest records.
• Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
• Ability to perform the essential duties of the position, with or without reasonable accommodation.

Nice To Haves

• Previous hotel front desk or customer service experience preferred.
• Marriott experience and familiarity with hotel property management systems are a plus.

Responsibilities

• Welcome guests and complete check-in and check-out accurately and efficiently.
• Manage reservations, room assignments, guest accounts, payments, and billing questions.
• Answer calls and respond promptly to guest questions and requests.
• Recognize Marriott Bonvoy members and support applicable member benefits.
• Share information about hotel amenities, local attractions, dining, and transportation.
• Address guest concerns professionally and involve a manager when additional support is needed.
• Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
• Maintain accurate shift records and communicate outstanding issues during handoffs.
• Follow hotel procedures for cash handling, guest privacy, security, and safety.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed