Guest Service Agent |SpringHill Suites Brentwood |Nashville TN

PM Hotel Group•Brentwood, TN

12d

About The Position

The Guest Service Agent works at the hotel front desk and is responsible for creating a warm, welcoming environment and providing excellent service throughout guests’ stays, from check-in to check-out. The role involves sharing knowledge of local restaurants, entertainment, and sporting events; handling guest requests promptly and positively; and maintaining a professional, helpful presence in a fast-paced environment. The agent also handles cash and uses computers, databases, and property management systems to support front-desk operations. The position requires flexibility to work varying schedules, including nights, weekends, and holidays, and involves substantial standing or sitting, walking, carrying and lifting up to 50 pounds, bending and twisting, and climbing stairs.

Requirements

High school diploma or equivalent.
Interact with hotel guests and team members politely and positively.
Provide exceptional customer service and handle pressure in a fast-paced environment.
Handle cash responsibly and reliably.
Accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit for more than half of the time; walk; carry or lift up to 50 pounds; bend or twist; and climb stairs.

Nice To Haves

Three to six months of related experience, preferably.

Responsibilities

Provide excellent guest service from check-in through check-out.
Create a warm and welcoming environment at the front desk.
Share information about local restaurants, entertainment, and sporting events with guests.
Communicate clearly and demonstrate professionalism in a fast-paced environment.
Handle guest requests, including challenging requests, in a timely and positive manner.
Handle cash responsibly and reliably.
Use computers, databases, and property management systems to perform front-desk work.
Take ownership of the front-desk area.