Guest Service Agent/Front Desk
About The Position
Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position. Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Requirements
- Must have experience working with computers, specifically Word, Excel and messaging.
- Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
- Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
Nice To Haves
- Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
Responsibilities
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.
Benefits
- Unlimited career development opportunities, both nationally and internationally.
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community-based philanthropy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
