Guest Sales Associate, Greater Chicago

EWC Growth • Chicago, IL

9d • Onsite

About The Position

EWC Growth is seeking outgoing, sales-driven Guest Sales Associates for its Greater Chicago locations. The company operates 52 European Wax Center franchise locations across five states, and Chicago is its largest market. The role is the first point of contact for guests and is responsible for creating a welcoming front-of-house experience, building guest relationships, recommending services and skincare products, and encouraging repeat visits. It combines beauty, sales, hospitality, and guest service, with a focus on personalized recommendations and achieving sales goals. Associates also support center operations, appointments, cleanliness, promotional events, and team goals. The position offers $17.50 per hour plus commission and opportunities for career growth.

Requirements

• At least 2 years of customer service or sales experience; retail, beauty, hospitality, or another guest-facing environment is ideal.
• High school diploma or GED.
• Outgoing, personable, and confident communication style.
• Passion for beauty, skincare, wellness, or helping people feel their best.
• Sales mindset and enjoyment of setting goals, celebrating wins, and earning incentives.
• Strong organizational skills, attention to detail, and ability to multitask.
• Coachable attitude and willingness to learn products, services, and selling techniques.
• Flexibility to work evenings, weekends, and occasional promotional events.
• Professional appearance and commitment to EWC Growth's service standards.

Nice To Haves

• Experience in beauty retail, cosmetics, salons, spas, fitness, or another membership-driven business.

Responsibilities

• Create a welcoming, energetic atmosphere and build genuine connections through personalized conversations and exceptional service.
• Manage guest check-ins, check-outs, appointments, payments, and reservations.
• Encourage guests to pre-book appointments and use the European Wax Center app.
• Learn European Wax Center services, Wax Passes, and exclusive skincare products.
• Recommend services, add-ons, and retail products based on each guest's needs.
• Educate guests about the savings and benefits of Wax Passes and drive sales through product knowledge and authentic conversations.
• Celebrate wins, respond to feedback, and contribute to a high-performing team.
• Support daily opening and closing procedures.
• Maintain an organized reservation book and coordinate appointments with Wax Specialists.
• Keep the lobby, retail displays, and guest areas clean, organized, and inviting.
• Partner with center leadership on daily operations, promotional events, and team goals.
• Bring reliability, professionalism, and positive energy to every shift.

Benefits

• $17.50 per hour plus commission.
• Complimentary waxing services.
• 50% discount on exclusive skincare products.
• 401(k) plan for eligible employees.
• Sick leave.
• Company-paid life and disability insurance for eligible employees.
• Flexible Spending Accounts (FSA) and dependent care benefits.
• Ongoing training and recognition programs.
• Career growth opportunities, including development and advancement into center leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED