Guest Safety Officer - The Casino (Security Officer)

Nemacolin•Wharton Township, PA

8d•Onsite

About The Position

The Guest Safety Officer is responsible for ensuring the safety and security of all customers and team members within the licensed facility. This role involves identifying and removing individuals who are excluded, ejected, or self-excluded from the gaming floor and activities. The officer will also be responsible for completing annual Anti-Money Laundering/Title 31 training, responding to incidents and accidents, controlling access to restricted areas, and assisting with the transportation of money, chips, and tokens. A working knowledge of the CMS system, including various menus and the Self-Exclusion display, is required. The position also entails completing safety inspections, logs, and forms, writing necessary reports, and securing areas during incidents or emergencies.

Requirements

High School Diploma or GED equivalent required.
Must be able to receive and maintain all required certification.
Must complete all required company training.

Nice To Haves

Working knowledge of CMS system including but not limited to the following: Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus and Self-Exclusion display.

Responsibilities

Identify and remove individuals excluded, ejected, or self-excluded from the licensed facility.
Complete annual Anti-Money Laundering/Title 31 training.
Provide immediate notice to supervisors, casino compliance representatives, and Pennsylvania State Police upon detecting excluded or self-excluded individuals.
Assist in transporting money, chips, and tokens.
Control access to restricted areas.
Respond promptly and appropriately to customer and team member incidents and accidents.
Monitor customer and team member passage for possible underage patrons and other banned individuals.
Utilize CMS system knowledge for Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus, and Self-Exclusion display.
Complete safety inspections, logs, and forms, and write applicable reports.
Secure areas during incidents or emergencies.
Write reports as required.
Ensure the safety and security of all customers and team members.