Guest Safety Officer - The Casino
About The Position
The Guest Safety Officer is responsible for identifying and removing individuals who are required to be excluded or ejected from the licensed facility, or who are self-excluded from the gaming floor and gaming activities. This role involves ensuring compliance with relevant sections of the act and regulations. The officer will also assist in transporting money, chips, and tokens, control access to restricted areas, and respond to incidents and accidents. A key part of the role is monitoring customer and team member passage for underage patrons and banned individuals, and maintaining a working knowledge of the CMS system. Additionally, the officer will complete safety inspections, write reports, and ensure the overall safety and security of customers and team members.
Requirements
- High School Diploma or GED equivalent required.
- Must be able to receive and maintain all required certification.
- Must complete all required company training.
Nice To Haves
- Working knowledge of CMS system including but not limited to the following: Cage, Pit, Credit, Marketing, Players Club, Player Tracking menus and Self-Exclusion display.
Responsibilities
- Identify and remove individuals required to be excluded or ejected from the licensed facility, or who are self-excluded from the gaming floor and gaming activities.
- Complete annual Anti-Money Laundering/Title 31 training.
- Provide immediate notice to supervisors, casino compliance representatives, and the Pennsylvania State Police upon detecting any excluded, ejected, or self-excluded individual.
- Assist in transporting money, chips, and tokens.
- Control access to restricted areas.
- Respond promptly and appropriately to customer and team member incidents and accidents.
- Monitor customer and team member passage for possible underage patrons and other banned individuals.
- Complete safety inspections/other logs and forms, and write applicable reports if necessary.
- Secure areas during incidents or emergencies.
- Write reports as required.
- Ensure the safety and security of all customers and team members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
