About The Position

The Guest Room Attendant supports general resort operations by cleaning resort units and maintaining resort quality standards. Duties include cleaning sleeping quarters, kitchens, bathrooms, and living rooms; following housekeeping detail standards; and cleaning, vacuuming, dusting, and sanitizing bathrooms, kitchens, and lobbies. The role also includes making beds, replenishing supplies such as kitchenware and toiletries, and sorting, counting, folding, marking, or carrying linens. The attendant maintains positive relationships with customers and associates, responds appropriately to guest inquiries and concerns, and resolves guest issues to improve the guest experience.

Requirements

  • Ability to work in a fast-paced environment.
  • Ability to communicate effectively with employees, guests, and owners.
  • Ability to work independently and follow instructions.
  • Professional appearance and a positive, can-do attitude with a team focus.
  • Ability to lift 50 pounds.

Responsibilities

  • Clean resort units, including sleeping quarters, kitchens, bathrooms, and living rooms.
  • Maintain and follow housekeeping detail standards.
  • Clean, vacuum, dust, and sanitize bathrooms, kitchens, and lobbies.
  • Make beds and replenish supplies such as kitchenware and toiletries.
  • Sort, count, fold, mark, or carry linens.
  • Maintain positive customer and associate relationships.
  • Respond to guest inquiries and concerns and resolve guest issues to support guest satisfaction.

Benefits

  • Medical, dental, and vision coverage.
  • Flexible spending accounts.
  • Life and accident coverage.
  • Disability coverage.
  • Depending on position, paid time off, parental leave, and holidays.
  • Wish Day paid time to volunteer at an approved organization.
  • 401(k) with employer match, subject to eligibility requirements.
  • Legal and identity theft plan.
  • Voluntary income protection benefits.
  • Wellness program, subject to provider availability.
  • Employee Assistance Program.
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