Resort Room Attendant

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

2d•Onsite

About The Position

The Room Attendant maintains clean and attractive guest rooms and common areas in accordance with the organization’s cleanliness standards. The role includes cleaning guest rooms and facility areas, preparing beds, cleaning restrooms, replacing amenities, handling linens and laundry, and following guest-service, safety, key-control, and lost-and-found procedures. The position also requires attending vendor and company training, assisting with laundry inventories, reporting room damage, and maintaining guest confidentiality.

Requirements

Ability to follow directions.
Excellent verbal and written communication skills.
Ability to problem-solve, handle stressful situations, make sound decisions, and meet deadlines.
Ability to act professionally in difficult situations and with difficult people.
Ability to work in a team-oriented environment and independently.
At least six months of prior housekeeping/environmental services and/or laundry experience.
CPR certification.
Ability to lift 75 pounds while standing, twisting, or bending.
Manual and finger dexterity; ability to stand, sit, bend, and kneel for extended periods and reach with arms and hands.

Nice To Haves

High school diploma or GED desired.

Responsibilities

Apply Cleary Superior Customer Service standards during guest encounters.
Vacuum, sweep, mop, and clean carpets and flooring in guest rooms and throughout the facility.
Dust, brush, polish, clean, and vacuum furnishings, fixtures, appliances, glass, mirrors, curtains, and framed pictures in guest rooms.
Prepare beds, clean restrooms, and replace amenities.
Strip beds and collect dirty linens in accordance with the organization’s blood-borne pathogen program.
Remove trash and debris from guest rooms and follow lost-and-found procedures.
Accept responsibility for a Pass Key during the assigned shift and return it to the appropriate person at the end of the shift.
Load and unload laundry machinery and perform linen-processing tasks, including sorting soiled and clean linen.
Attend vendor and company training.
Clean laundry machinery as necessary.
Assist with laundry inventories.
Manage time effectively to stay within the daily cleaning schedule.
Report room damage immediately to the housekeeping supervisor.
Maintain the confidentiality of all guests.
Perform other duties as assigned.