Guest Room Attendant | Newark Four Points by Marriott

Shaner Hotels • Newark, NJ

8d

About The Position

The Guest Room Attendant cleans and services assigned guest rooms according to category priority and hotel and franchise standards. The role maintains quality and cleanliness standards, responds to guest requests and complaints, reports maintenance deficiencies, and protects the confidentiality and security of guest rooms. The attendant also returns and restocks the cart at the end of the shift and completes scheduled deep-cleaning or seasonal-cleaning functions. The position requires a flexible schedule that may include weekends, holidays, and varied shifts.

Requirements

• At least one year of cleaning experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for the clientele.

Responsibilities

• Clean and service assigned guest rooms according to hotel and franchise standards and category priority.
• Maintain established standards of cleanliness and quality throughout daily assignments.
• Handle guest complaints and requests to support guest satisfaction.
• Report maintenance deficiencies.
• Ensure the confidentiality and security of guest rooms.
• Follow house rules, safety rules, housekeeping room procedures, and security procedures.
• Return and restock the cart at the end of the shift.
• Complete additional deep-cleaning and seasonal-cleaning functions as scheduled.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed