Guest Relations Specialist | Weekends Off | Apollo Beach

Christian Brothers Automotive • Apollo Beach, FL

1d • $55,000 • Onsite

About The Position

The Guest Relations Specialist is a primary point of contact for guests who need help with their vehicles and plays an important role in building customer relationships. The role provides safe, reliable transportation to and from the shop using a branded shuttle vehicle, while delivering courteous customer service and keeping the shuttle clean and comfortable. The specialist also supports front-desk, administrative, parts-handling, facility, and community-relations activities as needed. This is a Monday through Friday position with stated hours of 7:00 a.m. to 6:00 p.m.

Requirements

• Strong interpersonal skills to communicate effectively with staff, vendors, and guests.
• Valid state driver's license.
• Meet required insurance driving-record parameters.
• Proficiency with Microsoft Office Suite or related software.
• Enjoy working in a fast-paced environment with a team mentality.
• Dependability for the Monday-through-Friday schedule, 7:00 a.m. to 6:00 p.m.

Responsibilities

• Learn automotive repair service terminology and processes.
• Check guests in and out.
• Answer phone calls and schedule appointments.
• Provide safe shuttle service to guests in the branded vehicle, following traffic laws and safety regulations.
• Greet guests, assist them with getting in and out of the shuttle, and help ensure the shuttle is clean and comfortable.
• Treat guests with respect and a service approach consistent with Christian Brothers.
• Assist with receiving and processing incoming and outgoing parts and run other errands as needed.
• Keep the facility clean and organized.
• Assist team members with clerical tasks, including accounts receivable and filing paperwork.
• Direct, coordinate, and participate in guest service activities according to workload.
• Build authentic relationships and partnerships as a community ambassador for the store.
• Follow safety policies and procedures.
• Perform other duties as assigned.

Benefits

• Up to $55,000 annually for the most qualified applicants.
• Flexible schedule available.
• Closed every weekend.
• Employer-paid financial wellness program and app: SmartDollar and EveryDollar.
• Weekly team lunches.
• Employee appreciation events.
• Employee point store access to redeem training points for swag and rewards.
• Continuous training through the CBA Flywheel Learning System.
• Locally owned and operated.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed